Court Supervisor


Full time

Trampoline Park has become one of most exciting businesses within the leisure industry. The business offers food and beverage, parties, corporate events, free running and much more. We are looking for enthusiastic staff who can provide friendly, courteous manner and responsive service to create an exceptional entertainment experience for our customers.

As Court Supervisor you will handle customer complaints, court issues and will act as the communicator between floor staff and management. You set the tone on the courts; you have the most interaction with customers within our facility. You are expected to create a fun and safe experience for all those who visit our park. Your main functions are to ensure that all company policies are being followed and that all jump areas are properly maintained to ensure a safe and enjoyable experience for our customers. Court Supervisors oversee all functions of court monitors working under them.

A Court Supervisor’s attitude directly affects how Air Factory Trampoline Park as a whole is perceived.

To apply, please send your covering letter and CV to hr@airfactory.co.uk.

Court Supervisor Duties & responsibilities:

  • Oversee all court monitors
  • Ensure all court monitors are adhering to company policies, procedures & protocols
  • Solve court monitor issues
  • Receive prepared break schedule from Manger
  • Break court monitors as needed / necessary
  • Assist in new court monitor training
  • Assist / oversee opening & closing duties
  • Complete all Incident Reports
  • Resolve customer complaints
  • Report / log any customer feedback
  • When needed request management support via paging system
  • Complete daily maintenance checks: trampolines, pads, springs, nets, signage, dodgeballs, signage and other attractions within park
  • Daily first aid check: check all court monitor backpacks, looking for stocked first aid supplies in each
  • Report to management any product shortages
  • managing a team and able to demonstrate leadership qualities necessary to motivate and develop a team

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Job description approved by: Air Factory Trampoline park

Date: 22/04/2016